Are your fabrics first quality ?
Yes all fabrics we offer are inspected upon arrival and again when shipped. If we have limited stock and find a minor flaw we will contact you and try to work around it.
Will my fabric be in one continuous piece ?
We always ship fabric in one piece, if we can’t we will contact you and try to work out cut lengths that will work and make sure of dye lot matching. Some fabrics only come in 30 yard maximum rolls, we have a knowledgeable staff that can help work around most situations.
Can I get more yardage than listed ?
We may have additional yardage in our retail store or can order from the mill if the fabric is available. Contact us with any questions on stock. (336) 803-3569 or email at email@example.com
Why do some fabrics show stock and some don’t ?
Current fabrics are stocked and cut from our retail store and subject to stock on hand or can be ordered from mill, sale fabrics and remnants are stocked in warehouse and and what is shown is all we have. Some fabrics and samples are shipped mill direct and subject to inventory on hand at mill. Please feel free to contact us about stock information.
How and when will my fabric ship ?
We ship UPS and USPS the following business day of order. Large orders are shipped on a roll and small orders could be folded at our discretion unless a specific fabric requires to be rolled. You can contact us if you would like to specify fabric on a roll, there could be a flat fee that UPS now charges for extended length packages. Mill direct items are ordered the following business day and require additional processing time.
What size are your samples ?
The samples we cut from stock are approximately 4″ X 6″ or envelope size and for color only. Samples that are mill direct vary but typically are larger memo size samples. We do not cut samples from remnants since they are pre-measured and sold by the piece. If you need something larger we will try to accommodate. Samples usually do not have tracking information.
What’s the difference in remnants and fabric by the yard ?
Remnants are short ends that are pre-measured sold and priced by the piece, fabric by the yard can be purchased in increments of one yard and are priced by the yard.
What is your return policy ?
View our return policy and be assured we will always do the right thing as a family business. If you have a problem we will do anything reasonable to work it out.
How much is shipping ?
View our shipping policy for shipping rates. Call us for rates to Alaska and Hawaii, our shipping policy only applies to the 48 contiguous states at this time. If you need next day shipping please contact us at (336) 803-3569 or email firstname.lastname@example.org for a quote.
What payment methods do you accept ?
We accept Mastercard, Visa, American Express, Discover. You can place your order online through our industry compliant encrypted server or give us a call at (336) 803-3569 Monday – Friday 9:00 – 5:00 est. We do not accept checks or money orders for online orders.
Do I have to pay sales tax?
It is your responsibility to comply with the reporting and filing requirements within your state regardless of whether we collect sales tax in that state, this could change at any time as new laws are passed. Since we are located in NC we are required to collect sales tax if you are a resident in our state.
Sales delivered or sourced to Washington
Sales or use tax is due on certain purchases delivered or sourced to Washington. Washington requires you to file a use tax return when sales tax is not paid at the time of purchase. This message is required under the Revised Code of Washington 82.13.020(2)(a)(i).
I’m overwhelmed and can’t find what I’m looking for can someone help me?
Don’t worry we are here to help, we are a real retail store and offer a lot more than we can show online at this time and many designer brands that require minimum advertised prices. Let us know what your looking for or if you need a coordinate for a specific fabric and we will try to help. Contact us at email@example.com or call (336) 803-3569 Monday – Friday 9:00 – 5:00 est.
I want to visit your store where is it located ?
We would love to see you! Our store in High Point, NC is open to the public 10:00 – 5:00 est Monday – Saturday, visit our location page for information or you can call the store at 336-434-2153